Please click on the link below, if the link is not clickable, please copy and paste the link into your internet browser address bar. If you are using dial please skip to the section labeled Manual DRM Reset.

--- AutoDRM Reset ----

napster.com/client/drmreset/DRM_reset.exe

1. Select Open or Run when the file download dialog box comes up.
2. Click the Setup button on the Right side of the next box 3. Then press any key on your keyboard when the black DOS box opens.
4. If you are still experiencing issues playing your tracks please follow the next series of steps to complete this same process manually.

--- Manual DRM Reset ---

Perform this if on dial-up or if the AutoDRM Reset fails:
1. Navigate to C:\Documents and Settings\All Users 2. From the menus at the top, choose Tools, then Folder Options.
3. Under the View tab, set Hidden Files and Folders to Show Hidden Files and Folders. Also, uncheck Hide Protected Operating System Files. Press okay to exit out of these options.
4. The 'DRM' folder should now be visible. Delete this folder.

If you are still experiencing issues after following the above mentioned steps, or you are having trouble following the above mentioned steps, please call our technical support line at 1-800-839-4210 as we feel any further troubleshooting steps would be best carried out via a conversation with a live technical support agent. Live Customer Support is offered Monday through Friday from 9:00 AM to 9:00 PM Eastern Standard Time.

When responding on this issue, please reply with email history or copy the entire body of this email and paste it into your reply, to insure that all information is retained. Not providing the email history could delay our response time.

Thanks for using Napster!

Adrienne A.
Napster Team